Do you realize the colossal lack of professionalism it takes to go on a high-traffic site and bad-mouth the owner AND a former client in one fell swoop? Especially when neither of them have done the same to you?

I’m a jQuery user who visits this site all the time. Never commented before now. But I would really like it if someone could let me know what company Thomas represents, because I do not want to make the mistake of hosting myself, my clients, or allowing my network to host with a company which will spread my BUSINESS online under any circumstances, especially in such a mean-spirited and smarmy manner.

Just poor form from top to bottom. It just smacks of ’90s hosting when it was just one guy in a basement whose idea of “technical support” was to alternately ignore and then insult you via typo-ridden e-mail. And then go online and tell everyone that you were at fault.

I really hope you’re not an (mt) guy.

Nice try shifting the blame on the hosting company with lies and misinfomation
though.

I was doing nothing of the sort. I’m surprised you would take offense at my words, because all I said about the situation was “the jquery.com web site is down.” To me that seems like a pretty innocuous statement, written in the passive voice, ascribing no agency whatsoever.

You wrote, “the author of this article is apparently not a big fan of fact checking.” Well, since I was merely quoting what John Resig had written elsewhere as a service to the jQuery community, I didn’t think it was necessary. If I had included my own interpretation of events or commented on the quote in any way, certainly some fact checking would have been in order.

Anyway, I think you’re arguing with (and accusing) the wrong person here. Take another look at my words — in the article and in my comments — and you will see that I blamed nobody (except perhaps the perpetrators of the DDoS, when I wrote that their action was “thoughtless”).

Do me a favor: show me where I try to shift blame, and quote to me my lies and misinformation. If you can do so, I will apologize.

Not only can the web bring out the worst in people, it can also bring out
misinformation (who’da thunk it?!)

The author of this article is apparently not a big fan of fact checking. The fact is
that the customer’s server was hacked twice, and the attacks that occurred as a
result affected all customers on
the server for a brief period of time in both cases. Efforts were made to protect
all customers on the server, including the server hosting jquery.com. Assistance was
offered by the hosting company to
determine the method of attack after the first attack. No response was given to the
hosting company from the customer in regards to the aforementioned offering of
assistance.

If a customer fails to maintain control over their server multiple times, resulting
in attacks that can negatively affect performance of all customers on the server,
then that customer will be asked
to leave. One customer’s website and needs do not trump the needs of the customer
base on the server as a whole.

The customer in this case was not shut off by the hosting company, immediate actions
were taken in both cases to protect everyone on the server, and the customer was
informed that he could keep his
hosting services with us, but that the attacked site would need to find a new host.

If you are going to assume the role of a Linux system’s administrator, then you must
do your duty to be one. It is not the hosting company’s fault that the customer’s
server was hacked and DDoSd (not
DoSd), nor is it the hosting company’s fault that the local system’s administrator
(customer) failed to investigate the issue to patch the hole, resulting in the
second attack which prompted the
hosting company to inform the customer that the site would need to find a new home.
Nice try shifting the blame on the hosting company with lies and misinfomation
though.

Bravo, John and Karl! Your character precedes you both.

Be in touch if you want more help.

Thanks.